Hi,

I have tried getting support for a while and having no luck.
Your support page says "fill in the form below", but there is no form to fill.

I then got to fill in some form in the "element5" support section, only to be sent tmeials they cannot help and to contact your directly etc. which I have been trying to do for ages.

So, I hope someone from PSP can finally look into this and help me.

PROBLEM:

Hi,

i have bought Vintage warmer 2, 64bit.
My setup is windows 7, 64bit, Sonar 8.5.3

Everytime I insert vintage warmer as a vst effect on a track, I am prompted to authorise the producr.

I enter the correct details:
(i'M NOT POSTING THEM HERE, but details I enter are 100% correct, copy / pasted from your website "my licenses" section)

Then the plugin load up and looks fine.

However, it does not process anything at all. The VU stay on 0

(of course the "on" switch is activated.)

I have tried with all your presetets and all sources of audio, making sure the input signal was strong etc.

Nothing, the plugin stays idle and does not process the audio.

Then, EVERYTIME, I load up the plugin again, I am asked for the authorisation code again and again...

every time... So, it doesn't seem to register properly, and when it lods up, it doesn't process any signal.

It just doesn't work, both activating it and making it work properly.

Please advise asap,

Kind Regards,

Vinny